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 Need Assistance?  Find the help you need here

 Electronic Banking Questions or Problems
(800) 873-6404 or e-mail at ebanking@colonybank.com

 Lost / Stolen Debit Cards
          During Business Hours – Contact your local branch
          After Business Hours – (800) 528-2273

Lost / Stolen Checks
Contact your local branch 

Identity Theft, Security Related Problems, Issues or Questions
security@colonybank.com

Privacy Questions
compliance@colonybank.com

Electronic Funds Transfer (EFT) Error (unauthorized or incorrect EFT)
Contact your local branch
Verification of Receipt of Preauthorized Transfers
Contact your local branch
Home Equity Billing Error Resolution
Contact your local branch

Substitute Check Re-credit Claims
accountservices@colonybank.com

Substitute Check Requests
accountservices@colonybank.com

Stop Payments
Contact your local branch
Debit Card Transaction Disputes
Contact your local branch
Consumer Complaints
compliance@colonybank.com

FDIC Insurance

Colony Bank is participating in the FDIC's Transaction Account Guarantee Program

Important disclosures regarding the guarantee program

Identity Theft

Identity TheftLearn how to protect yourself against Identity Theft.

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"Important Bill Pay Message"

Beginning in September, Bill Pay will begin utilizing a new Email Service Provider (ESP).
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